Frequently Asked Questions
Answers to the most common questions about orders and services
Frequently Asked Questions (FAQ)
Q: How can I choose the right size?
A: You can refer to our size guide available on each product page.
Q: Do you ship to all governorates in Egypt?
A: Yes, we ship to all governorates across Egypt.
Q: How long does delivery take?
A: Delivery usually takes 2–7 business days, depending on your location.
Q: Can I inspect my order before receiving it?
A: Yes, inspection is available upon delivery before the courier leaves.
Q: Can I return my order after receiving it?
A: Returns are accepted only in cases of manufacturing defects.
Q: Can I exchange an item?
A: Yes, exchanges are available within 3 days of delivery, provided the item is unused and in its original condition.
Q: Who pays the shipping fees for exchanges?
A: The customer is responsible for the exchange shipping fees.
Q: What payment methods are available?
A: Cash on Delivery (COD) and other available payment methods shown at checkout.
Q: Will the product look exactly like the photos?
A: We strive to display products as accurately as possible, but slight color variations may occur due to screen settings.